Overview - Nortel Express User Manual

Configuring switch resources

Overview

Introduction
You must configure a number of resources on Symposium Express Call Center
that have already been configured on the switch.
Acquired resources
These resources include
Controlled Directory Numbers (CDNs)
!
phonesets
!
voice ports
!
routes
!
Note: The server must acquire a route if you want to be able to generate All
Trunks Busy reports for that route.
When you configure these resources on the server, you add them to a catalog
maintained by the server. At startup, or whenever you make a change to the
catalog of resources (for example, if you add a phoneset), the server acquires
these resources. When you acquire a resource, the switch sends messages
regarding the resource to Symposium Call Center Server.
States of acquisition
The following table shows the states that switch resources can enter:
IF the current state is
Not Acquired
Acquired-Pending
Acquired
Acquired Login (voice port) the voice port has been acquired, and is in logon
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THEN
the resource has just been created or deacquired.
there is a request into the switch to acquire the
resource.
the resource is acquired from the switch.
state.
Standard 2.0
Symposium Express Call Center