Nortel Express User Manual page 59

March 2005
Customer administrator
The customer administrator (custadmin) has access to all functions except the
the Import Utility and Advanced Functions (on the System Administration
menu).
Supervisors
Reports and Displays
Supervisors can access all of the functions on the Reports and Displays menu:
run any report
!
use real-time displays to view agents assigned to them
!
User Administration
Supervisors can view and change properties of agents assigned to them.
Other menus
Supervisors do not have access to the remaining menus, and cannot stop or start
the call center.
Senior supervisors
Senior supervisors have access to all of the functions available to a supervisor.
In addition, they can
view real-time displays for agents assigned to other supervisors
!
view and change properties for agents assigned to other supervisors
!
Adding user accounts to the system
For information about adding user accounts to Symposium Express Call Center,
see Section B: "Configuring users" on page 65.
Call Center Management Guide
Managing users
59