Nortel Express User Manual page 97

March 2005
Multiple digit collection
The prompt/collect digits treatment can prompt the caller to enter multiple sets
of digits if you set up multiple-digit collection (that is, groups of several prompt/
collect digits treatments). This is done by adding a prompt/collect digits
treatment as an after-treatment to an existing prompt/collect digits treatment. In
this case, the collected digits from the second (and any subsequent) treatment are
added to the first set and sent to TAPI only after the final prompt/collect digits
after-treatment.
In multiple-digit collection, each digit stream is separated by a colon (:).
Example
In a sequence of two call treatments, both Treatment 1 and Treatment 2 are
prompt/collect digits treatments. Treatment 1 collects the customer number, and
the customer enters digits 1234. Treatment 2 collects the customer's account
number 565656. Treatment 2 has an after-treatment that transfers the call to
CDN 4000. In this example, the stream (1234:565656) is sent to TAPI after
Treatment 2 completes. The call is then transferred to CDN 4000 as an after-
treatment for Treatment 2.
Prompt/collect digits limits
The maximum number of digits that can be collected by Voice Services and sent
to TAPI is set at 120.
This value also includes any colon values in multiple-digit collection. For
example, the following stream, containing seven digits and three separators, is
considered ten digits in total: 12:34:56:7.
There is no limitation on the number of prompt/collect digits chains (that is, a
group of prompt/collect digits treatments with prompt/collect digits after-
treatments) that can be specified. This is to allow maximum flexibility. The total
maximum collection (including separator colons) must not exceed 120 digits.
Note: Voice Services digits prompts must be recorded before configuring
prompt/collect digits treatments. See "To configure digit voice prompts" on
page 106.
For information on using prompt/collect digits treatments, see "Using prompt/
collect digits treatments" on page 126.
Call Center Management Guide
Configuring Voice Services
97