Nortel Express User Manual page 250

Glossary
V
voice port
A connection from a telephony port on the switch to a port on the IVR system.
Voice Services
A Voice Services card installed in the Meridian 1 switch, which provides front-
end voice processing capability to Symposium Express Call Center. Customer-
entered data in the form of digits entered through phoneset keys can be collected
and used in call treatments. These treatments include recorded announcements,
menu options, and screen pops.
W
WAN
See also Wide area network.
Wide area network
A computer network that spans a relatively large geographical area. Typically, a
WAN consists of two or more local area networks (LANs). The largest WAN in
existence is the Internet.
250
Standard 2.0
Symposium Express Call Center