Nortel Express User Manual page 187

March 2005
In the Phonesets window, select the phoneset you want to delete, and then
choose File ➝ Delete.
For step-by-step instructions, press F1 to access the online Help.
To modify a phoneset
Note: If you need to modify, upgrade, or reconfigure a phoneset, you must
ensure it is deacquired, and removed from Symposium Express Call Center and
from the M1, M1 IE, or the Succession 1000 switch. Simply removing the
phoneset from the ACD queue can lead to ACD corruption.
1 Deacquire the phoneset (see "Acquiring and deacquiring phonesets" on
page 185).
2 Delete the phoneset from Symposium Express Call Center (see "To delete
a phoneset" on page 186).
3 Remove the phoneset from the switch (see Software Input X11
Administration Guide [NTP 553-3001-311]).
4 Modify or reconfigure the phoneset on the switch (see Software Input X11
Administration Guide [NTP 553-3001-311]).
5 Configure the phoneset on the switch (see Software Input X11
Administration Guide [NTP 553-3001-311]).
6 Add the phoneset on Symposium Express Call Center (see "Adding
phonesets" on page 183).
7 Reacquire the phoneset (see "Acquiring and deacquiring phonesets" on
page 185).
8 Log on to the phoneset, test it, and log off.
Note: After testing, ensure the phoneset is logged off if the Call Center is in
Night Service. If the set is logged on, calls will be routed to that skillset.
Call Center Management Guide
Configuring switch resources
187