Nortel Express User Manual page 155

March 2005
3 Indicate how Symposium Express Call Center should handle emergency
situations.
IF you select
Route calls to this number enter the mailbox number in the box to
Play an Emergency
announcement
4 Click OK to return to the Call Treatment window.
Call Center Management Guide
Configuring call treatments and call routing
THEN
the right. Routing to a number allows
the caller to reach an auto-attendant,
remote agent, or mailbox, depending on
how the number is configured on the
switch.
select the type of announcement that
you use (RAN, MIRAN, CallPilot, or
Meridian Mail), and then enter the route
number for the emergency
announcement. If you use CallPilot or
Meridian Mail, then this announcement
can direct the caller to a mailbox or
other voice menus.
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