Nortel Express User Manual page 227

March 2005
11. Treatment 1001 asks for the customer's bank account number.
12. The caller enters digits 1, 2, 3, and 4 for the bank account number.
13. These digits are replayed to the caller.
14. The caller confirms that the digits are correct.
15. The digits 1, 2, and 3 are appended to the first set of digits 4, 0, 4, and 0,
with a separator, and the sequence 4040:123 is sent to the TAPI server.
16. The call is transferred to CDN 4000 (as defined by the after-treatment for
Treatment 1001) and routed to an agent.
Call Center Management Guide
Call-flow examples
227