Nortel Express User Manual page 161

March 2005
Using announcements
You specify one of three choices for recorded announcements when you
configure call treatments:
RAN or MIRAN
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CallPilot or Meridian Mail
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Voice Services
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RAN or MIRAN
Select RAN or MIRAN on the treatment Announcements dialog box if you use
either a third-party RAN card or MIRAN to record and play announcements.
RAN or MIRAN use existing routes to play announcements. Since these routes
are configured on the switch and acquired by Symposium Express Call Center,
you only need to choose the routes to use for announcements.
CallPilot or Meridian Mail Announcement
Select Meridian Mail Announcement on the treatment Announcements dialog
box if you use CallPilot or Meridian Mail to record and play announcements.
These announcements use treatment IDs that are stored on CallPilot or Meridian
Mail. Since you do not configure these treatment IDs on the switch, and you do
not acquire them in Symposium Express Call Center, you must specify the
treatment IDs on the Treatment Announcements dialog box.
Voice Services card or Media Card
The Voice Services card or Media Card provides functionality similar to
CallPilot and Meridian Mail. The Voice Services card or Media Card enables
you to play recorded announcements and voice menu options so that you can
collect customer-entered data.
Note: Voice Services announcements are a keycoded feature available only if
you have installed a Voice Services card or Media Card in the switch.
Call Center Management Guide
Configuring call treatments and call routing
161