Nortel Express User Manual page 191

March 2005
Default activity codes
There are two default activity codes in Symposium Express Call Center—the
system default and the skillset default.
Activity code
0
00
If an agent does not press the activity code key during a call, then the call is
automatically assigned the system default activity code. If an agent presses the
activity code key twice during a call, then the call is assigned the skillset default
activity code.
Activity code reports
You can generate reports based on activity codes. For more information, refer to
the Reports and Displays Guide.
Not Ready reason codes
A Not Ready reason code is a number that an agent enters on the phoneset
keypad when going into the Not Ready state. This number identifies the reason
for the Not Ready state. The server uses the Not Ready reason codes to track the
amount of time spent on various activities.
Call Center Management Guide
system default
skillset default
Configuring switch resources
191