Nortel Express User Manual page 216
Nortel symposium express software: user guide
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Also See for Express:
- Installation manual (44 pages) ,
- Maintenance and troubleshooting manual (34 pages)
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Agent phoneset keys
ACD Waiting Calls key/lamp
The ACD Waiting Calls (AWC) key/lamp is not supported in Symposium
Express Call Center to indicate skillset information. Any AWC key/lamp
defined on an agent's or supervisor's phoneset indicates information on the
ACD DN for the phoneset, as configured on the Meridian 1.
216
Standard 2.0
Symposium Express Call Center
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