Nortel Express User Manual page 70

Managing users
4 Complete the Phone Set section by entering information into the following
boxes:
Login ID: The four-digit number used to log on to the phoneset to take call
center calls.
Personal (Phantom) Ext: The supervisor's personal extension (DN). This
information is optional.
Call Presentation Class: How calls are presented to the supervisor.
Choose a call presentation class from the drop-down list. For more
information about call presentation classes, see Chapter 2, "Managing call
presentation."
5 Complete the User Capabilities section by following these steps:
a. Check either the Senior Supervisor or the Supervisor box.
b. Enter the position ID and the PC user ID of the supervisor or senior
Note: The default password is the same as the PC user ID. The system
prompts the user to change this the first time he or she logs on.
6 Choose one of the following options:
a. To add more users, click Apply.
b. To close the property page and return to the Agent/Supervisor
Note: If you click Apply or OK before you complete the required boxes, the
system prompts you to finish them.
Result: The new supervisor appears in the list in the Agent/Supervisor
Administration window.
To return to the Administration window, choose File ➝ Close.
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supervisor.
Result: The user is added and the form resets, allowing you to add
another user. Some of the boxes, including Title and Department, fill in
automatically. You can change these values if necessary.
Administration window, click OK.
Standard 2.0
Symposium Express Call Center