Nortel Express User Manual page 144

Configuring call treatments and call routing
To add call treatments
1 In the Administration window, from the Call Administration drop-down
menu, choose Call Treatment.
Result: The Call Treatments window appears.
2 Click Add.
Result: A dialog box appears, prompting you for the name of the treatment.
3 Enter a name for the call treatment, and then click OK.
Note: The following rules apply to treatment names:
Punctuation marks ( " , . [ ] { } ( ) /'#-" ) are not allowed.
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Spaces are not allowed; however, the underscore character ( _ ) may be
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used.
The name must not exceed 25 characters in length.
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The name must not start with a numeric character.
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The name must not include any of the reserved words shown in
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Appendix C, "Reserved words list."
Result: The Hours Of Business dialog box appears.
144
Standard 2.0
Symposium Express Call Center