Other Resources - Nortel Express User Manual

March 2005
IF the current state is
Acquired Logout (voice port) the voice port has been acquired, and is in logoff
Acquired-Failed
Deacquired-Pending
Deacquired-Failed
Note: A change in the status of an acquisition is not automatically reflected in
the resource window. To view the current status of the acquisition of a switch
resource, select Refresh on the View menu.

Other resources

To make your reports easier to understand, you can assign names to the
following resources:
activity codes
!
DNISs
!
ATTENTION
Call Center Management Guide
THEN
state.
a problem occurred during an attempt to acquire
the resource. The server is unable to acquire it.
there is a request into the system to deacquire
the resource.
there is a problem deacquiring the resource from
the switch, and the system is unable to deacquire
it.
Information that is configured at the switch must match the
configuration on Symposium Express Call Center to ensure
that the switch and the system can communicate and
function properly.
Configuring switch resources
173