Nortel Express User Manual page 35

March 2005
Description
As shown in the diagrams, Symposium Express Call Center operates in a
client/server environment, although one PC acts as both the client and the server.
The single PC installation facilitates remote support.
The client software provides operational, administrative, and management
(OA&M) control for the server. Additional client PCs connect to an existing
CLAN, if required. The CLAN operates with either Ethernet architecture or
Token Ring architecture using the TCP/IP protocol.
The server connects to both the CLAN and the ELAN. Control signals for the
switch are sent over the ELAN by way of the AML link from the server.
The ELAN can connect to a customer-supplied router to allow access to a wide
area network (WAN).
The server connects to a modem to allow remote access by a support PC for
maintenance and diagnostics.
Call Center Management Guide
Getting started
35