Deleting Skillsets - Nortel Express User Manual

Configuring skillsets

Deleting skillsets

Introduction
Before you can delete a skillset, you must ensure the following:
The skillset is not used in any call routing.
!
The skillset is not assigned to any agents. To remove agents from the
!
skillset, you must either set the agents' priority for the skillset to 0 or delete
the agent user IDs. For more information, see "Changing skillset
assignments" on page 89, and "To delete a user" on page 75.
If you attempt to delete a skillset that does not meet these requirements, then you
get an error message.
To delete skillsets
1 In the Administration window, from the User Administration drop-down
menu, choose Agent/Skillset Assignment.
Result: The Agent/Skillset Assignment window opens.
2 Choose File ➝ Delete Skillset.
Result: The Delete Skillset dialog box appears.
3 Select the skillset that you want to delete.
4 Click OK.
Result: The skillset disappears from the Agent/Skillset Assignment
window.
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Standard 2.0
Symposium Express Call Center