User Types In Symposium Express Call Center - Nortel Express User Manual

Managing users

User types in Symposium Express Call Center

Introduction
This section describes the types of users in the system and their access levels.
Symposium Express Call Center requires that each user supply a user ID and
password to log on. The user ID and password vary with the type of user. Each
type of user has different system access levels. These access levels are set, and
they cannot be changed.
User access model
There are four types of users on Symposium Express Call Center:
the system administrator (user ID: sysadmin)
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customer administrator (user ID: custadmin)
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senior supervisors
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supervisors
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Note: Agents do not have PC user IDs. They can only log on to their phonesets.
When your distributor installs Symposium Express Call Center, the system
administrator and customer administrator are created automatically. You must
add supervisors, senior supervisors, and agents individually.
System administrator
When you install Symposium Express Call Center, only the system
administrator (sysadmin) can log on. This logon ID is intended for the
distributor only.
The system administrator has access to every part of the Symposium Express
Call Center system, including the Import Utility and Advanced Functions.
Note: The Advanced Functions menu command accesses the System Tree.
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Standard 2.0
Symposium Express Call Center