Overview - Nortel Express User Manual

Managing users

Overview

Introduction
This chapter provides an overview of user administration, and describes the
various types of users and their access privileges on Symposium Express Call
Center. This chapter also gives the procedures to add new users, and to change
the properties for existing users.
Before you begin
If you have not created call presentation classes, you must assign each user the
default call presentation class. For more information, see "Adding call
presentation classes" on page 48.
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Standard 2.0
Symposium Express Call Center