Exploring The Administration Window - Nortel Express User Manual

March 2005

Exploring the Administration window

Opening the Administration window
To open the Administration window, you must first log on to the server. For
more information, see "Logging on to the Symposium Express Call Center
server" on page 39.
If you log on to the server using the customer administrator user ID, then you
can see all of the icons for these tasks. However, if you log on to the server using
a supervisor ID, then you can see only some of these icons. For more
information about access levels, see "User types in Symposium Express Call
Center" on page 58.
Administration window
The following illustration shows the Symposium Express Call Center
Administration window as it appears when you log on using the customer
administrator user ID:
Call Center Management Guide
Getting started
41