Nortel Express User Manual page 233
Nortel symposium express software: user guide
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Also See for Express:
- Installation manual (44 pages) ,
- Maintenance and troubleshooting manual (34 pages)
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March 2005
7.
These digits are replayed to the caller.
8.
The caller does not confirm.
9.
Treatment 1001 again asks for the customer's number.
10. The customer enters a different set of digits—4, 4, 4, and 4 are entered.
11. These digits are replayed to the caller, and the caller confirms that they are
correct.
12. The call is transferred to Queue 3001.
Call Center Management Guide
Call-flow examples
233
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