Nortel Express User Manual page 243

March 2005
DN
See directory number.
DN call
See directory number call.
DNIS
See Dialed Number Identification Service.
driver
A program that controls a device. Each device, whether it is a printer, disk drive,
or keyboard, must have a driver program. A driver acts like a translator between
the device and the programs that use the device.
dynamic host configuration protocol
A protocol for dynamically assigning IP addresses to devices on a network.
dynamic link library
A library of executable functions or data that can be used by a Windows
application. Typically, a DLL provides one or more particular functions and a
program accesses the functions by creating either a static or dynamic link to the
DLL. Several applications can use a DLL at the same time.
E
ELAN
See embedded local area network.
embedded local area network
A dedicated Ethernet TCP/IP LAN that connects Symposium Express Call
Center and the switch.
Emergency key
A key on an agent's phoneset that, when pressed by an agent, automatically calls
his or her supervisor to notify the supervisor of a problem with a caller.
Call Center Management Guide
Glossary
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