About The Alarm Monitor - Nortel Express User Manual

Using the Alarm Monitor

About the Alarm Monitor

Introduction
The Alarm Monitor opens automatically when you log on to Symposium
Express Call Center using the customer administrator user ID.
Note: If you log on using a supervisor user ID, then you do not see the Alarm
Monitor.
Symposium Express Call Center generates alarms to notify you when minor,
major, and critical system events occur. When you log on to Symposium
Express Call Center, the Alarm Monitor automatically opens.
You can use the Alarm Monitor to access, clear, and print system alarm
information. The Alarm Monitor is not designed to record system operations.
Alarm severity
Alarms have a severity of minor, major, or critical.
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Standard 2.0
Symposium Express Call Center