Nortel Express User Manual page 111

March 2005
2 Click Add.
Result: The Properties - Treatment dialog box appears.
3 Enter a Treatment ID. This number is used to identify the treatment in the
Call Routing wizard. Each treatment must have a unique treatment ID.
4 Enter a name for the treatment. Note that this is just a descriptive name.
The actual file name is entered in the Location box.
5 Type the location where you want to store the treatment (the SBC file), or
click Browse to open a browse dialog box.
6 Navigate to the location where you want to store the treatment. The file
must be stored on a PCMCIA card. The following rules apply to the file
name you must enter here:
The file name can contain only digits 0–9 and the characters A–F.
!
The file name cannot begin with the digit 0.
!
The file name can have a maximum of eight characters (plus extension).
!
The file name must end in the extension .sbc.
!
Call Center Management Guide
Configuring Voice Services
111