Symposium Express Call Center Components - Nortel Express User Manual

March 2005

Symposium Express Call Center components

Introduction
Symposium Express Call Center is a client/server call center application that
provides sophisticated call routing and management information to small call
centers. Symposium Express Call Center consists of the following components:
a server that is a customer-supplied PC on which the Symposium Express
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Call Center server software is installed. It must run either the Windows
2000 Server or Windows 2000 Advanced Server operating system with
Service Pack 3 or higher; or Windows Server 2003 Advanced or Enterprise
editions. The Symposium Express Call Center server processes calls and
stores statistics.
a client that is a customer-supplied PC on which the Symposium Express
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Call Center client software is installed. A copy of the client software is
always installed on the same PC as the server. In addition, you can install
separate copies of the client on additional PCs for your supervisors. These
additional PCs must run either the Windows 2000 Professional, or
Windows XP Professional operating system.
Symposium Express Call Center software that runs on the server and is
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accessed and controlled by the client PCs
a Sybase database that is installed as part of the server installation
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a Meridian 1 or Succession 1000 switch that receives and directs calls to the
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call center application, as well as software for administering the switch
a Voice Services card or Media Card installed in the switch. The Voice
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Services card or Media Card is a keycoded feature.
an embedded or private LAN (ELAN) that connects the switch and the
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server
pcAnywhere Version 11.0.1 support software that is installed on the server.
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It is included in the Symposium Express Call Center Server Application
CD, and must be installed prior to the Symposium Express Call Center
server software.
a separate customer LAN (CLAN) if you have more than one client PC to
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support communication between the client and server
Call Center Management Guide
Getting started
31