Activating The Emergency State - Nortel Express User Manual

Configuring call treatments and call routing

Activating the emergency state

When to use
Follow the procedure in this section to activate the emergency state. When you
activate the emergency state, the emergency treatment that you configured in
"Configuring emergency treatment" on page 154 takes effect.
Note: Symposium Express Call Center does not automatically log agents off
when you activate the emergency state. Calls do not reach agents when the call
center is in the emergency state because callers either hear the emergency
announcement, or the call is routed to a DN.
To activate the emergency state
1 Log on to Symposium Express Call Center using the customer
administrator's user ID (custadmin).
2 Click the top light in the stop light at the bottom left side of the window.
Result: The following message appears:
3 Click Yes.
Result: The emergency state is activated. A flashing message indicates
that the emergency state is in operation.
156
Standard 2.0
Symposium Express Call Center