Nortel Express User Manual page 203

March 2005
Minor
These events indicate that a fault condition exists that is not yet serious enough
to affect service, and that you must take corrective action to prevent a more
serious fault. For example, a minor alarm may indicate that the file system is 90
percent full.
Major
These events indicate that a service-affecting condition has developed and you
must take urgent corrective action. The event condition can cause severe
degradation in server performance, and you must restore full capacity. For
example, a major alarm may indicate that the file system is 100 percent full.
Critical
These events indicate that a service-affecting condition has occurred and
immediate corrective action is required. Critical events are reported when a
component is completely out of service and you must take immediate action to
restore it. For example, a critical alarm may indicate that the file system has
crashed.
To close the Alarm Monitor
To close the Alarm Monitor for the rest of your online session, choose File
Exit. The Alarm Monitor opens again the next time you log on to Symposium
Express Call Center.
Note: If you do not want to close the Alarm Monitor for the rest of your session,
then you can minimize it instead. Otherwise, you must log off and log back on to
view the Alarm Monitor again.
To view more information about an alarm
To open the online Help for an alarm, double-click its entry in the Alarm
Monitor list, and then click Help. The online Help contains more information
about each entry, including a recovery path to correct or further investigate the
problem.
Call Center Management Guide
Using the Alarm Monitor
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