Nortel Express User Manual page 129

March 2005
To add a TN
1 In the ACD DN Mapping dialog box, click Properties.
Result: The ACD/TN dialog box appears.
2 Click Add.
Result: The Add TN dialog box appears.
3 Click OK.
To add a prompt/collect digits treatment as a greeting announcement
You can add a prompt/collect digits treatment (or any other Voice Services
treatment) as a greeting announcement in a Symposium Express Call Center call
treatment. To do so, include the Voice Services Treatment ID and Voice Services
IVR ACD number in the Announcements section of the Call Treatments
application.
Call Center Management Guide
Configuring Voice Services
129