Monitoring Voip Status - Auerswald COMpact 5000 Operation Manual

Pbx for analogue/isdn/internet telephony

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Monitoring VoIP Status

Proceed as follows:

• Using the Configuration Manager (

The status of the VoIP accounts is shown in three areas of the logon procedure (STUN

request, Registration and Outbound proxy). These areas stand for the important steps for

establishing a connection via the VoIP account.

The status of the VoIP accounts is indicated by a coloured dot. At system start, all of the dots

are first shown in grey until an error occurs (red dot) or the requests are completed successfully

(green dot).

Note: When you open the page it first shows the status, which is automati-

cally refreshed every 30 seconds.

In each area of the log-in procedure, a DNS query is performed first, and then the response

from the DNS server is evaluated. If an error occurs (red dot), first check the following possible

• The PBX is not connected to the network (cable is not inserted or is defective).

• The DSL modem is defective.

• If operations in the same network are unaffected, check the PBX's network configuration

(ETHERNET CONFIGURATION or DNS CONFIGURATION, see Administration > IP

configuration).

If this does not produce any results, check the status of the individual areas:

COMpact 5000/R - Firmware V6.6A - Installation, Operation and Configuration V05 03/2016

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