Ricoh MP C6502SP Field Service Manual page 1112

5. Troubleshooting
SC No.
SC501-12
1110
Level Error Name/Error Condition/Major Cause/Solution
1st Tray Lowering Error (Tandem tray/Tandem LCT)
1st tray lift motor lower error was detected.
If detected for the first to fourth time: User is instructed to set paper again.
If detected for the fifth time: SC displayed (only the corresponding tray)
The count of detections is reset when successful operation is detected and
at power off/on
• 1st tray lift motor disconnected/harness broken/defective
• 1st tray lift sensor disconnected/defective/smudged
• Paper end sensor disconnected/defective/smudged
• Paper overloaded
B
• Foreign object (such as a piece of paper) is stuck between the paper
tray and the tray lift motor.
• Paper set incorrectly.
• Load paper again.
• Check the harness of the tray lift sensor,/reconnect the sensor
connector/clean the sensor/replace the sensor/replace the 1st
tray.
• Check the harness of the paper end sensor/reconnect the sensor
connector/clean the sensor/replace the sensor.
• Replace the 1st tray lift motor/reconnect the connector/replace the
harness/replace the PFB/Replace the right tray (of the tandem
tray)/replace the driven unit.