Ricoh MP C6502SP Field Service Manual page 1321

SC No. Level Error Name/Error Condition/Major Cause/Solution
The NetFile file management on the HDD cannot be used, or a NetFile
management file is corrupted and operation cannot continue.
• HDD defective
• HDD inconsistency caused by power failure during HDD access,
etc.
• Software bug
If another SC related to HDD errors (SC860 to SC865) is issued at the
same time, the HDD is the cause. Solve the other SC.
• If SC860 to SC865 is not issued
• Turn the main power off/on.
• If this does not work, initialize the HDD NetFile partition
(SP5-832-011). Approval by the customer is required because
received fax message waiting to be delivered and documents
waiting to be captured will be lost.
Procedure:
1. Go into the User Tools mode and do "Delivery Settings" to print all
received fax documents that are scheduled for delivery. Then erase
them.
2. In the User Tools mode, do Document Management> Batch Delete
Transfer Documents.
3. Do SP5832-011, then turn the machine power off and on.
• If this does not solve the problem, initialize all partitions of the HDD
(SP5-832-001), then turn the machine power off and on.
Approval by the customer is required because documents and
Address Book information in the HDD will be lost. Received fax
messages stored are protected but the order may be changed.
• If this does not solve the problem, replace the HDD.
Service Call 900-998
1319