Ricoh MP C6502SP Field Service Manual page 1262

5. Troubleshooting
SC No.
SC859-01
SC No.
SC859-02
1260
Level Error Name/Error Condition/Major Cause/Solution
Data encryption conversion HDD conversion error (HDD check error)
HDD was not converted correctly during an attempt to update the
encryption key.
Only an error screen is displayed and no SC is issued during conversion.
This SC is issued after machine restart.
• HDD conversion was selected in the Encryption key update function
but the machine was turned on with the HDD removed.
B
• Power failure occurred during encryption key update.
• HDD was not successfully converted during encryption key update
due to HDD errors or cable noises.
• Check HDD connection.
• Format the HDD.
• If there is a problem with the HDD, it has to be replaced.
Level Error Name/Error Condition/Major Cause/Solution
Data encryption conversion HDD conversion error (Power failure during
conversion)
HDD was not converted correctly during an attempt to update the
encryption key.
Only an error screen is displayed and no SC is issued during conversion.
This SC is issued after machine restart.
B
Details:
NVRAM/HDD conversion is incomplete.
Power failure occurred during encryption key update.
None
The display after restart instructs the user to format the HDD.