Ricoh MP C6502SP Field Service Manual page 1309

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Error Name/Error Condition/Major Cause/Solution

When an error related to the Address Book is detected during startup or

• Software bug

• Inconsistency of Address Book source location (machine/delivery

server/LDAP server)

• Inconsistency of Address Book encryption setting or encryption key

(NVRAM or HDD was replaced individually without formatting the

Address Book)

• Address Book storage device (SD/HDD) was temporarily removed

or hardware configuration does not match the application

configuration.

• Address Book data corruption was detected.

• Check the HDD connection.

• Initialize all UCS settings and address/authentication information

(SP5-846-046).

• Initialize the Address Book partition (SP5-832-006).

Error Name/Error Condition/Major Cause/Solution

HDD mail reception error

An error was detected on the HDD immediately after the

machine was turned on.

• HDD defective

• Power was turned of while the machine used the HDD.

• Format the HDD (SP5-832-007).

• Replace the HDD.

When you do the above, the following information will be initialized.

• Partly received partial mail messages.

• Already-read statuses of POP3-received messages (All messages on

the mail server are handled as new messages).

Service Call 816-899

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