Ricoh MP C6502SP Field Service Manual page 1310

5. Troubleshooting
SC No.
SC873-00
SC No.
SC875-01
SC875-02
SC No.
SC876-01
1308
Level Error Name/Error Condition/Major Cause/Solution
HDD mail reception error
An error was detected on the HDD immediately after the
machine was turned on.
• HDD defective
• Power was turned of while the machine used the HDD.
B
• Format the HDD (SP5-832-007).
• Replace the HDD.
When you do the above, the following information will be initialized.
• Default sender name/password (SMB/FTP/NCP)
• Administrator mail address
• Scanner delivery history
Level Error Name/Error Condition/Major Cause/Solution
D Delete all error (HDD erasure) (hddchack –i error)
D Delete all error (HDD erasure) (Data deletion failure)
An error was detected before HDD/data erasure starts. (Failed to erase
data/failed to logically format HDD)
• HDD logical formatting failed.
• The modules failed to erase data.
Turn the main power off/on.
Level Error Name/Error Condition/Major Cause/Solution
Log Data Error 1
An error was detected in the handling of the log data at power on or
during machine operation.
D
Damaged log data file
Initialize the HDD (SP5-832-004).