Ricoh MP C6502SP Field Service Manual page 1189

SC No. Level
SC636-11 D
SC No. Level
SC637-01 D
SC No. Level
SC637-02 D
Error Name/Error Condition/Major Cause/Solution
IC Card Error (OSM user code file error)
• The correct "usercode" file could not be found in the root folder of
the SD card.
• The "usercode" file on the SD card could not be read.
• The "usercode" file does not exist on the SD card.
• The "usercode" file on the SD card is an invalid file.
• Data in the "usercode" file on the SD card is invalid.
• "usercode" file was not moved when moving the application to
another SD card
Use the user code configuration tool for OSM users (Idissuer.exe) to
create the "usercode" and store it in the root folder of the SD card
containing the IC card module (eccm.mod).
Error Name/Error Condition/Major Cause/Solution
Tracking Information Notification Error (Tracking application error)
Tracking information was lost.
• Tracking SDK application error
• Internal notification error
Turn the main power off/on.
Error Name/Error Condition/Major Cause/Solution
Tracking Information Notification Error (Management server error)
Tracking information was lost.
Communication with tracking management server failed.
• Network error
• tracking management server error
• Tracking SDK application error
Turn the main power off/on.
Service Call 620-689
1187