Ricoh MP C6502SP Field Service Manual page 1263

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Error Name/Error Condition/Major Cause/Solution

Data encryption conversion HDD conversion error (Data read/write

command error)

HDD was not converted correctly during an attempt to update the

encryption key.

Only an error screen is displayed and no SC is issued during conversion.

This SC is issued after machine restart.

Abnormal DMAC return value has been received two or more times

(DMAC timeout, serial communication error etc.)

HDD was not successfully converted during encryption key update due to

HDD errors or cable noises.

• Check HDD connection.

• Format the HDD.

• If there is a problem with the HDD, it has to be replaced.

Error Name/Error Condition/Major Cause/Solution

HDD startup error at main power on (HDD error)

Service Call 816-899

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