Ricoh MP C6502SP Field Service Manual page 1194

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5. Troubleshooting

Error Name/Error Condition/Major Cause/Solution

Incorrect remote service ID2

ID2 stored in the NVRAM has either of the following problems.

• Number of characters is not 17.

• Includes a character that cannot be printed.

• All spaces

Replace the NVRAM.

Clear the RC Gate install status, write the common certificate, and then

begin installation again.

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