Ricoh MP C6502SP Field Service Manual page 1306

5. Troubleshooting
SC No.
SC868-02
* Do not format an SD card supplied with the main machine or sold as an option. You may only format SD
cards used for Firmware Update by a Customer Engineer.
SC No.
SC870-00
SC870-01
SC870-02
SC870-03
1304
Level Error Name/Error Condition/Major Cause/Solution
SD card access error
The SD controller returned an error during operation.
(Error occurred at the mount point of /mnt/sd1)
• SD card defective
• SD controller defective
SD card that starts an application
• Turn the main power off and check the SD card insertion status.
• If no problem is found, insert the SD card and turn the main
power on.
D
• If an error occurs, replace the SD card.
• SD card for users
• In case of a file system error, reformat the SD card (using the
"SD Formatter" made by Panasonic).*
• In case of a device access error, turn the main power off and
check the SD card insertion status.
• If no problem is found, insert the SD card and turn the main
power on.
• If an error occurs, use another SD card.
• If the error persists
Level Error Name/Error Condition/Major Cause/Solution
B Address Book data error (Anytime: Address Book Error.)
Address Book data error (On startup: Media required for storing the
B
Address Book is missing.)
Address Book data error (On startup: encryption is configured but the
B
module required for encryption (DESS) is missing.)
Address Book data error (Initialization: Failed to generate a file to store
B
internal Address Book.)