Ricoh MP C6502SP Field Service Manual page 1188

5. Troubleshooting
SC No.
SC636-01
SC No.
SC636-02
1186
Level Error Name/Error Condition/Major Cause/Solution
IC Card Error (Expanded authentication module error)
Issued when expanded authentication management is set to "ON" but
either of the following occur.
• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is
broken.
• There is no DESS module in the machine.
• There is no DESS module in the machine (models on which the
function is optional).
D
• There is no expanded authentication module in the machine.
• The SD card or the file of the expanded authentication module is
broken.
• Set a working SD card/expanded authentication module file.
• Install the DESS module.
• In the SSP mode set SP5-401-160 to 0.
• In the SSP mode, set SP5-401-161 to 0.
• Replace the NVRAM.
Level Error Name/Error Condition/Major Cause/Solution
IC Card Error (Version error)
The version of the expanded authentication module is not correct.
D
Incorrect module version
Install the correct file of the expanded authentication module.