Ricoh MP C6502SP Field Service Manual page 1314

5. Troubleshooting
SC No.
SC880-00
SC No.
SC881-01
SC No.
SC899-00
1312
Level Error Name/Error Condition/Major Cause/Solution
MLB error
Reply to MLB access was not returned within a specified time.
D
MLB defective
• Replace the MLB.
• Remove the MLB.
Level Error Name/Error Condition/Major Cause/Solution
D Authentication area error
• Software error detected.
• This error may occur even if IC card option (ERIE/AYU/Greenland
etc.) is not installed.
• This is caused by accumulation of abnormal authentication
information in the software. (User operation will not directly cause
it.)
• Occurs when authentication is done.
Example: When a job is sent to the printer/when logged on from the
operation panel/when logged on from a Web browser
Turn the main power off/on.
Level Error Name/Error Condition/Major Cause/Solution
D Software performance error (signal reception end)
-
Occurs when an internal program behaves abnormally.
In case of a hardware defect
• Replace the hardware.
In case of a software error
• Turn the main power off/on.
• Try updating the firmware.