Ricoh MP C6502SP Field Service Manual page 1313

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Error Name/Error Condition/Major Cause/Solution

TPM electronic authentication error

The machine failed TPM electronic authentication.

System hash registered in the TPM did not match the data on the USB

• System module was updated in an unauthorized manner.

• USB flash is not working correctly.

Replace the board.

Error Name/Error Condition/Major Cause/Solution

USB Flash error

USB Flash file system error

USB Flash file system has been destroyed.

Replace the controller board.

Error Name/Error Condition/Major Cause/Solution

Error occurred in the TPM or TPM driver.

TPM defective

Replace the controller board.

Error Name/Error Condition/Major Cause/Solution

Error occurred in TPM software stack.

• Unable to start TPM

• Necessary files missing from the TPM.

Replace the controller board.

Service Call 816-899

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