Ricoh MP C6502SP Field Service Manual page 1192

5. Troubleshooting
SC No.
SC650-13
SC No.
SC650-14
1190
Level Error Name/Error Condition/Major Cause/Solution
Remote Service Modem Communication Error (RC Gate Type Mwas
installed but modem is not present (detected during operation))
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate Type M was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
operating.
• SC is not issued if an error occurs during RC Gate installation
B
(because it can be referenced using SP).
RC Gate Type Mwas installed but modem is not present (detected during
operation)
• If a modem board is not installed, install it.
• Check again if the modem driver configurations (SP5-816-160,
SP5-816-165 to 171, SP5-816-165 to 171) are correct.
• If the problem is not solved, replace the modem.
Level Error Name/Error Condition/Major Cause/Solution
Remote Service Modem Communication Error (RC Gate Type N was
installed but modem is present or wired/wireless LAN is not working
correctly)
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
B operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
RC Gate Type N was installed but modem is present or wired/wireless
LAN is not working correctly
• If a modem board is attached, remove it.
• Check if wired/wireless LAN works.