Nortel NN-10300-053 Manuals

Manuals and User Guides for Nortel NN-10300-053. We have 1 Nortel NN-10300-053 manual available for free PDF download: User Manual

Nortel NN-10300-053 User Manual

Nortel NN-10300-053 User Manual (44 pages)

IP Softphone

Brand: Nortel | Category: Software | Size: 1 MB

Table of Contents

Title Page
2
Revision History
3
Table of Contents
5
IP Softphone 2050 Overview

7
- Features
  7
- Components
  8
- Display
  10
IP Softphone 2050 Call Control Window

11
- Accessibility Interface
  11
- Call Control Window
  12
- Accessibility Interface
  13
- Call Control Window Elements and Functions
  14
- Hot Keys
  16
  - Adding a Hot Key
    16
  - Removing a Hot Key
    17
- System Tray Icon and Menu
  18
- Local Directory
  20
  - Directory Entry Management
    21
  - Opening a Local Directory from the Call Control Window
    21
- CS 1000 Directory
  22
Agent and Supervisor Features

24
Agent Features

29
- Answering ACD Calls
  29
- Using Force Call
  30
- Using Activity Code
  30
- Using Emergency
  31
- Using Notready
  31
- Answering or Making Non-ACD Calls
  31
- Contacting Your Supervisor
  32
Supervisor Features

34
- Using Answer Agent
  34
- Using Agent Key
  34
- Using Answer Emergency
  35
- Using Call Agent
  36
- Using Interflow
  36
- Using Night Service
  36
  - Transitioning to Night Service
    37
  - Deactivating Night Service
    37
- Using Observe
  37
- Using Display Agent Status
  38
- Using Display Queue
  39
Index

41

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