Nortel jAZZ X-6000 User Manual
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Nortel jAZZ X-6000 User Manual

Nortel jAZZ X-6000 User Manual

Voice mail user guide
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C a l l P i l o t .
TM
Release 2.0
Voice Mail User Guide

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  • Page 1 C a l l P i l o t . Release 2.0 Voice Mail User Guide...

  • Page 2: Table Of Contents

    Welcome to CallPilot ........3 Working with CallPilot .

  • Page 3: Welcome To Callpilot

    Welcome to CallPilot from Nortel Networks is an advanced business communications system that offers exceptional flexibility for managing your messaging needs. You can work with CallPilot from your telephone or your computer. Here are some of the many CallPilot features you can use by entering commands on the keypad of your touchtone telephone: Play your messages.
  • Page 4 You can interrupt a prompt by pressing the key for the next step. Context-sensitive help On your telephone, you can press * for Help at any time while you are logged into your mailbox. You will hear the options that are available for your next step.

  • Page 5: Message Options

    Login Message Commands Play Envelope Forward Reply Reply Delete/ Compose Restore Send Message Message Cancel/ Help Options Exit Message Options Urgent Economy On/Off On/Off Private Timed Acknowl- On/Off Delivery edge On/Off Attachment Options Cancel/ Help Exit Message List Commands Skip Skip Back Play...
  • Page 6 CallPilot has many standard commands that are common to all features, so you don’t need a main menu. For example, Play is always 2, Record is always 5, and Help is always . If you learn these standard commands, you can use all CallPilot features without memorizing every step.

  • Page 7: Changing Your Password

    When you are asked to enter a new password, follow the prompts. See Changing your password, page 8. You can log in to your mailbox from any touchtone telephone. When logging in from your own telephone, you may be able to press a message key instead of dialing the access number.

  • Page 8: Recording Greetings

    Decide on a system for choosing passwords that is easy for you to remember but hard for anyone else to guess. For example, you can create a unique and easy-to-remember password by combining letters and numbers on your telephone keypad. Your personal verification is used in your greetings and addressed messages, and in express messaging, name dialing, and remote notification announcements.

  • Page 9: Blocking Messages

    You can record external, internal, and temporary greetings. Callers from outside your organization hear your external greeting, callers within your organization hear your internal greeting. If you don’t record an internal greeting, all callers hear your external greeting. You can record a temporary greeting to tell your callers that you are away from the office.
  • Page 10 You can offer your callers the option of leaving a message or speaking to one of your assistants or colleagues. In your greeting, tell callers to press zero if they wish to speak to this person in your absence. The custom operator number is the number your callers reach when they press zero.
  • Page 11 CallPilot lets you know when you have new messages. Your telephone may have a message waiting light, or you may hear a special dial tone when you pick up the handset. Your mailbox summary tells you the number of new voice and fax messages in your message list and if any of them are urgent.

  • Page 12: Playing Your Messages

    You can change the speed of a message while playing it. For example, if your caller spoke very fast, you can slow down the message. While you are playing a message, press 2 1 to slow it down, or press 2 3 to speed it up. You can increase the speed three times above normal, and decrease it two times below normal.
  • Page 13 You can place a call to the sender of a message, if CallPilot can address the sender. After listening to a message or while it is playing, press 9 to call the sender. Speak to the sender or leave a message. When you have finished your call, hang up.

  • Page 14: Checking And Editing Your Message

    You can forward a message to another mailbox, to a distribution list, or to a telephone number. You can also record an introduction to the original message. You cannot forward a message marked Private. To forward a message After listening to a message or while it is playing, press 7 3 to forward the message.
  • Page 15 To compose a message, you address it first, then record your message and send it. You can address a message to one or more people or distribution lists. Before you send a message, you can edit it and add message options. You can also attach other messages, including faxes, to your new message and send them together.
  • Page 16 Enter the prefix if required, followed by the recipient’s telephone, then press #. When you send a message to a person at a telephone number, CallPilot calls the person’s telephone and states that there is a message from you. The system tells the recipient which key to press to hear the message, or the message plays automatically.
  • Page 17 You can enter an address by spelling a person’s name on your telephone keypad instead of entering a number. You can use name addressing for addressing a message, creating a distribution list, express messaging, and thru-dialing. When you have entered all the required addresses, return to step 3 in To address, record, and send a message, page 17.
  • Page 18 When you create a message, you can indicate that you want it handled in a special way. The message options are Urgent, Economy, Private, Acknowledgment, and Timed Delivery. A message cannot be tagged both Urgent and Economy. Before sending the message, you can check the options by pressing 7 2 to play the message envelope.
  • Page 19 You can attach one or more voice messages currently in your mailbox to your message before sending it. You cannot attach a message marked Private. Before or after recording a message, press 7 0 for Message Options, then 7 for Add Attachment.

  • Page 20: Adding Message Attachments

    While you are using CallPilot, you can make a call without hanging up. Ask your administrator if thru-dial is available to you. While logged in to your mailbox, press 0, followed immediately by the telephone number you want to call, then press #. Do not pause for more than two seconds while you are entering the number.
  • Page 21 Internet user, or telephone number. See Addressing a message, page 18. You can also add an entry by spelling a person’s name. See Addressing by name, page 19.
  • Page 22 If you enter the wrong number, press #, then press 5 and re-enter the number. Press 1 if the remote number is a telephone; press 2 if the number is a pager. To change your Remote Notification settings, see the following pages.
  • Page 23 There are four main settings in Remote Notification: telephone or pager number, message notification type, notification days, and notification times. At each setting, CallPilot tells you the current setting and allows you to keep the setting or change it. For detailed explanations of each setting, see the following pages.
  • Page 24 If you enter the wrong number, press #, then press 5 and re-enter the number. Press 1 if the remote number is a telephone, or press 2 if the number is a pager. If you selected pager, specify the pager type: To select tone only pager, press 1.
  • Page 25 In Remote Notification setup change, press 5 when prompted for notification days. You can press # to leave this setting without changing it, or continue. Select each notification day by pressing the number corresponding to that day of the week. For example, to select Monday, press 1, to select Sunday, press 7. Each day is assumed to be off until you select it, regardless of any previous settings.

  • Page 26: Thru-Dialing

    When you are calling another person’s CallPilot mailbox, you can use many of the messaging commands described in this guide. You can also tell callers from outside your organization how to use these commands. Here are some convenient and time- saving tips.
  • Page 27 Voice Mail access number: 434-984-7099 or X-7099 Express Messaging number: X-6000 Name Dialing/Name Addressing prefix: 11...
  • Page 28 Copyright © 2002 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. For soft copy release only...

This manual is also suitable for:

Callpilot 2.0

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