User Manuals: Nortel Attendant PC Console Software

Manuals and User Guides for Nortel Attendant PC Console Software. We have 3 Nortel Attendant PC Console Software manuals available for free PDF download: Software User's Manual, Quick Start Manual, Installation Manual

Nortel Attendant PC Software User's Manual (176 pages)

Nortel Meridian 1 Attendant PC VOIP Telephone: Software User Guide

Brand: Nortel | Category: Software | Size: 1 MB

Table of Contents
5
Introducing the Meridian 1

15
Attendant PC

15
- About the Attendant PC
  15
  - Starting the Attendant PC
    16
- Meridian 1 Attendant PC Console Display
  16
  - Menus
    17
  - Two-Line Display
    17
  - Position Busy Indicator
    17
  - Fixed Keys
    18
  - Loop Keys
    18
  - Incoming Call Indicator Keys
    19
  - Trunk Group Busy Keys
    19
- Placing a Call
  20
- Using the Attendant PC Online Help
  20
- Attendant PC Help Topics
  20
  - Using the Help Index Feature
    21
- Attendant PC Help Index
  21
  - Exploring the Help Console
    22
  - Figure 4 Help Console Window
    22
  - Figure
    23
Working with the Tools Menu

23
- Figure
  24
- Using the Feature List
  24
- Feature List Display Window
  24
  - Figure
    25
  - Fixed Features
    25
  - Flexible Features
    25
  - Figure
    26
  - Virtual Features
    26
- Virtual List Display Window
  31
- Figure
  31
- Using the ICI List
  32
  - Adding an ICI Key
    33
- ICI Specification Window
  33
  - Figure
    33
  - Using the ICI Keys Page
    34
- ICI Keys Display Window
  34
- Figure
  34
- Using the TGB Keys
  35
  - Adding a TGB Key
    35
- TGB Specification Window
  35
- Figure
  35
- TGB Keys Display Window
  36
- Figure
  36
- Building a Toolbox
  37
- Figure
  37
- Figure 11 Sample Toolbox Window
  38
- Accessing the CPLUS Directory
  39
- CPLUS Directory Dialog
  39
- CPLUS Directory Look in Display
  39
- Figure
  39
- Using the Directory
  40
  - Figure
    41
  - Starting the Directory
    41
- Directory Console Display
  41
- Figure 15 Main Properties Page
  42
- Directory Mini-Console and Directory Default Displays
  42
  - Creating a Directory Entry
    43
  - Figure
    43
- Directory Display Window
  43
- Figure
  44
- General and Address Tab Displays
  44
- Figure
  45
- Columns Display Window
  45
- Figure
  46
- User Data Display Window
  46
- Figure 21 Info Display Window
  47
- Figure
  48
- Access Display Window
  48
- Figure
  49
- Status Display Window
  49
  - Exporting Directory Dialing Numbers
    50
  - Figure
    50
- Export Display Window
  50
- Export Job Display Window
  50
  - Importing Directory Dialing Numbers
    51
  - Figure 26 Import Display Window
    51
- Import Job Display Window
  51
  - Changing a Directory Number (DN)
    52
  - Figure
    52
  - Searching the Directory
    52
- Change DN Display Window
  52
- Search Directory Display
  52
  - P0891256 Standard 2.00 February
    52
- Logging off the Attendant PC
  53
- Figure
  55
Working with the Config Menu

55
- Figure
  56
- Console Configuration
  56
  - Figure 30 General Tab Display
    57
  - Figure 31 Hotkeys Tab Display
    58
  - The Hotkeys Tab
    58
  - Figure
    59
  - The Consoles Tab
    59
- Consoles Display Windows
  59
  - Figure
    60
  - The Attendants Tab
    60
- Attendants Display Window
  60
  - Figure
    61
  - The Features Tab
    61
  - Figure
    62
- Features Display Window
  62
  - The Flex Keys Tab
    68
- Flex Keys Display Window
  68
  - The ICI Tab
    69
    
    Figure 36 Icis Display Window
    69
    
    ICI Specification Window
    70
    
    Figure
    71
    
    ICI Keys Display Window
    71
  - The ICI Keys Tab
    71
  - The TGB Tab
    72
    
    Figure 39 Tgbs Display Window
    72
    
    TGB Keys Display Window
    73
    
    TGB Specification Window
    73
- Interface Properties
  74
  - The Alerter Tab
    74
- Alerter Display Window
  74
  - The Call Waiting Tab
    75
- Call Waiting Display Window
  75
  - The Handset Tab
    76
- Handset Display Window
  76
  - The Relay Tab
    77
- Relay Display Window
  77
  - The Diagnostics Tab
    78
- Diagnostics Display Window
  78
  - Change Password Display Window
    79
  - Figure
    79
- Configure Port
  79
- Change Password
  79
- COM Port Display Window
  79
Meridian 1 Attendant PC Call Processing

81
Meridian 1 Attendant PC Features

117
- Attendant Blocking of Directory Number
  118
- Attendant Break-In Busy Indication and Prevention
  119
- Attendant Monitor: Monitoring a DN
  119
- Attendant Monitoring: Monitoring a Trunk
  120
- Auto Dial
  121
  - Calling an Auto Dial Number
    121
  - Storing an Auto Dial Number
    122
- Automatic Wake up
  122
  - Programming a Wake-Up Call
    122
  - Canceling a Wake-Up Call
    123
  - Unanswered Wake-Up Calls
    124
  - Making a VIP Wake-Up Call
    124
- Barge-In
  125
- Busy Verify
  125
- Charge Account
  126
  - Entering an Account Number after Dialing a Call
    126
- DID Route Conversion
  127
- Do-Not-Disturb
  128
  - Setting up Do-Not-Disturb
    128
  - Using Do-Not-Disturb
    128
  - Cancelling Do-Not-Disturb
    129
  - Overriding Do-Not-Disturb
    129
  - Testing Do-Not-Disturb
    130
- End-To-End Signaling
  130
- Enhanced Night Service
  131
  - Turning Enhanced Night Service on and off
    132
- Enhanced Secrecy
  132
- Malicious Call Trace
  133
- P0891256 Standard 2.00 February
  134
- Night Service
  134
  - Turning Night Service on and off
    134
  - Displaying and Changing the Night Service Option Number
    135
- Paging
  135
- Position Busy
  135
- Radio Paging
  136
  - Automatic Pre-Selection
    136
  - Automatic Post-Selection
    136
  - Manual Post-Selection
    137
  - Manual Pre-Selection
    137
- Semi-Automatic Camp on
  137
- Series Call
  138
- Speaking Privately (Splitting)
  138
- Speed Call
  139
  - Calling a Speed Call Number
    139
  - Storing a Speed Call Number
    139
- Stored Number Redial
  140
- System Speed Call
  142
Meridian 1 Attendant PC Network Features

143
- Centralized Attendant Service
  143
- Network Attendant Service
  147
- Networking (ESN, ISDN) Features
  150
  - Authorization Code
    150
  - Charge Account
    151
  - Expensive Route Warning Tone
    151
  - Extending a Call-Off-Hook Queueing
    151
  - Network Speed Call
    152
  - Routing Control
    152
Using the Meridian 1 Attendant PC Help Facility

153
- About the Help Facility
  153
- The Help Menu
  153
- Console Help F1
  154
  - Using the Contents Tab
    155
  - Figure
    155
- Console Help Window
  155
  - Figure
    156
  - Using the Index Tab
    156
- Contents Tab Window
  156
- Index Tab Window
  156
  - Using the Find Tab
    157
- Using the Options Menu
  157
- Find Tab Window
  157
- P0891256 Standard 2.00 February
  158
- Accessing Glossary Features
  158
  - About Meridian 1 Attendant PC Software
    158
- Glossary Window
  158
List of Terms

159
- P0891256 Standard 2.00 February
  160

Nortel Attendant PC Quick Start Manual (64 pages)

Nortel Meridian 1 Attendant PC VOIP Telephone: Quick Start

Brand: Nortel | Category: Software | Size: 0 MB

Table of Contents
5
Ready

9
- Connect the Handset or Headset
  9
- Connecting the Handset and Headset
  9
Ready, Set

11
Ready, Set, Go

15
- Answering a Call
  15
- Extending a Call
  16
  - Extending a Call to Voice Mail
    17
- Placing a Call
  18
  - Calling an Extension
    18
  - Calling an Outside Number
    19
  - Calling Another Attendant
    20
- Using the Directory
  22
  - Creating a Directory Entry
    22
- Console's Tools Menu Display
  22
- New Directory Display
  23
- Figure 6 General Tab Display
  23
- Figure 7 Address Tab Display
  24
- Figure
  25
- User Data Display Window
  25
  - Editing a Directory Entry
    26
  - Figure
    26
- Shift Display Window
  26
  - Deleting a Directory Entry
    27
- Directory Tab Displays
  27
  - Using Information Screens
    28
- Using Hotkeys
  29
- Figure 11 Hotkeys Tab Display
  29
- Creating Virtual Feature Keys
  31
- Creating Auto Dial Keys
  36
- Using the Feature List
  39
- Figure 12 Features List Display
  39
- Using the ICI Keys
  40
- Using the TGB Keys
  41
Stop

43
- Position Busy/Night Service
  43
- Logging off the Attendant PC
  43
Using the Help Facility

45
- Attendant PC Help Topics
  45
List of Terms

47

Nortel Attendant PC Installation Manual (20 pages)

LAN Interface

Brand: Nortel | Category: Software | Size: 0 MB

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IP Phone

Telephone

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User Manuals: Nortel Attendant PC Console Software

Nortel Attendant PC Software User's Manual (176 pages)

Table of Contents

Introducing the Meridian 1

Attendant PC

Working with the Tools Menu

Working with the Config Menu

Meridian 1 Attendant PC Call Processing

Meridian 1 Attendant PC Features

Meridian 1 Attendant PC Network Features

Using the Meridian 1 Attendant PC Help Facility

List of Terms

Nortel Attendant PC Quick Start Manual (64 pages)

Table of Contents

Ready

Ready, Set

Ready, Set, Go

Stop

Using the Help Facility

List of Terms

Nortel Attendant PC Installation Manual (20 pages)

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