Changing The Customer Path; Refreshing The Database; Deleting A Database - Nortel Norstar ICS Remote Tools 11 Quick Start Manual

Changing the customer path

With this setting you can select a different CustomerInfo database. When the Change Path option
is selected, a default Windows Open dialog box displays. In this dialog, select an existing
CustomerInfo database file and click Open.
Figure 9 Open windows screen
Warning: Do not connect to <installed path>\ICSRT\Template\CustomerInfo.mdb for
any reason. If this file is accessed, it may become corrupted. In that situation, you need to
re-install the ICSRT application.

Refreshing the database

With this setting you can update the list box on the Customer Info screen. This will be helpful
when a number of users use the same database at same time.

Deleting a database

To delete a database, ensure that ICSRT and Scheduler are not running, then select the database
folder and delete it from your computer.
Warning: This will delete all the customer records and any information attached to those
records.
If you delete the database for the customer that was last active on the ICSRT screen, when you go
back into ICSRT you will receive a message indicating that the CustomerInfo.mdb that was last
used does not exist and the system will connect to the default database.
Using Norstar ICSRT Tools version 11
(Figure
Norstar ICS Remote Tools Quick-start Guide
15
10).