Page 1 User Guide NRU version 11 © Copyright Nortel Networks, 2004 Norstar and Meridian are trademarks of Nortel Networks. Microsoft, MS-DOS, Windows and Excel are registered trademarks of Microsoft Corporation in the United States and other countries. InstallShield is a registered trademark of InstallShield Corporation.
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Page 3: Table Of Contents
Setting up ICS Remote Tools ........
Page 4 Table of Contents Editing customer records ......... . . 45 Copying customer records to create new records .
Page 5 Changing the property settings for the workbook ......102 Understanding the About ICS Workbook dialog ......104 Troubleshooting worksheet data transfer .
Page 6 Table of Contents RAD alarm codes ..........122 Error messages .
Page 7 Default Workbook listings ........86 ICS Remote Tools User Guide...
Page 8 Figure 53 About ICS Workbook dialog ........104 Figure 54 ICSRT database backup folders .
Page 9 Table 5 Program ICS dialog box options ....... . 92 Table 6 Acquisition variables .
Page 10 Tables N0004999 01...
Page 11: How This Guide Is Organized
The communication between the system and the remote computer is established by connecting a Remote Access Device (RAD) to the Norstar system, providing a way for the remote computer that is running ICS Remote Tools (ICSRT) to establish a programming connection to the Norstar system.
Page 12: Getting A Quick Start
Getting a Quick Start If you were comfortable with using Norstar Manager and earlier versions of Norstar ICS Tools, you can refer to the ICS Remote Tools Quick Start Guide for a quick overview of the new elements of ICSRT.
Page 13: Acronyms Used In This Guide
Indicates that you press the button with the coordinating icon on whichever set you are using. Compact ICS Integrated Communications System ICS Remote Tool Key Service Unit Modular ICS Norstar Remote Utilities Remote Access Device (RAD, Global RAD, FastRAD, IRAD) Preface ping <ip_address> ICS Remote Tools User Guide...
Page 14: How To Get Help
14 Preface How to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.
Page 15: Understanding Remote Management
Chapter 1 Understanding remote management This chapter provides an overview of the process of using the ICS Remote Tool (ICSRT) for remote system management. The following information is provided in this chapter: • “Process map: Managing a Norstar system with ICSRT” on page 15 •...
Page 16: Connection Hardware Requirements
Chapter 1 Understanding remote management Connection hardware requirements Before you can use the ICSRT to configure remote systems, you must install a RAD (MICS), or use a software key to activate the Internal-RAD (CICS) on the systems that you want to manage. The RAD Installation Guide provides details about the RAD module and how to physically connect it to the Norstar system and to the remote computer.
Page 17: Connecting Remotely To A Norstar System
Figure 1 Connecting through a dial-up modem Remote computer Chapter 1 Understanding remote management (“Connecting to a Norstar system” on page Unsupervised line RS-232 cable Modem 51), your computer dials the Norstar system Dial-up connection ICS Remote Tools User Guide...
Page 18: Connecting To A Norstar System Attendant
Chapter 1 Understanding remote management Connecting to a Norstar system attendant If you want an operator or auto-attendant to direct ICSRT calls to the RAD, you can use the same hardware configuration as you use for the remote connection. However, with this connection, the modem is connected to a supervised line that directly dials the attendant or auto attendant, so you also need to attach an analog telephone to the modem.
Page 19: Connecting Directly To The Norstar System
Figure 4 Pinouts for direct connect, RAD to computer 25-pin, D-type male connector 25-pin, D-type male connector Chapter 1 Understanding remote management Norstar system Computer port 25-pin, D-type female connector Computer port 9-pin, D-type female connector 51), your computer directly Figure 4 Figure ICS Remote Tools User Guide...
Page 20: Remote System Management Using Icsrt
Chapter 1 Understanding remote management Figure 5 Pinouts for direct connect, Global RAD to computer Global RAD/ FastRAD 9-pin, D-type male connector Global RAD/ FastRAD 25-pin, D-type male connector Remote system management using ICSRT ICSRT provides you with the configuration ability of the on-site telephone programming, as well as a tool to schedule an off-site backup and to restore that backed-up information to the Norstar system.
Page 21: Constraints
Scheduler time with the computer or server time. Refer to “Starting the Scheduler” on page Chapter 1 Understanding remote management <customer system ID> <workbooknamecustomer1).xls file <workbooknamecustomer2>.xls file <systemIDcustomer1>.new <systemIDcustomer1>.old <systemIDcustomer2>.new <systemIDcustomer2>.old 109. ICS Remote Tools User Guide...
Page 22: Gathering Information Before You Start
Customer Name Norstar system. This setting may not be unique, as a customer may own more than one system. This is where the Norstar ICS is located on site. KSU location This is the business address of the customer. Address...
Page 23 Workbooks and off-line programming” on page Configuration information is obtained in the Installer Guide provided to each system. Determine what the backup schedule will be for the system. Backup and Restore Chapter 1 Understanding remote management “Creating a “Using ICS Remote Tools User Guide...
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Page 25: Setting Up Ics Remote Tools
Microsoft Excel version 7 (Office 95) or 8 (Office 97) or (Office 2000) if you intend to use the Workbook tool. Excel 5 (Office 4.2) can also be used, but the Acquire ICS or Program ICS dialog should be minimized, or else Excel will stall during programming.
Page 26: Modem Settings
Chapter 2 Setting up ICS Remote Tools • ODBC Drivers. If your computer does not have ODBC installed or the driver versions are older than the ICSRT driver files, the files are automatically installed on to your computer when ICSRT installs.
Page 27: Icsrt Error Messages
When you get an error message dialog from ICSRT, you need to determine what the error message means and how it affects the Norstar system and ICSRT. Refer to ICS Remote Tool, on page 121 Chapter 2 Setting up ICS Remote Tools for a list of the more common and/or critical errors. Chapter 9, Troubleshooting the...
Page 28: Shutting Down Your Computer
Chapter 2 Setting up ICS Remote Tools Shutting down your computer Do not turn off your computer unless absolutely necessary. Scheduled jobs will not run if Scheduler is not running. If you need to shut down your computer, ensure that no scheduled jobs are currently running or are scheduled to run during the shutdown period.
Page 29: Installing The Icsrt
The first screen you see is the welcome screen, shown in Figure 7 Installation Welcome screen Click Next when you are ready to proceed. A dialog box appears asking if you want to uninstall old versions of Norstar ICS Remote Tools. Chapter 2 Setting up ICS Remote Tools...
Page 30: Figure 8 Remove Programs From Your Computer Screen Check
Click Yes to move forward. You receive the following prompt: Note: If you do not uninstall previous versions of Norstar ICS Remote Tools, the new version will not install. If you want to uninstall Norstar Manager, use the Add/Remove software option under the Windows Start button on your computer.
Page 31: Figure 9 Choose Destination Location Screen
Figure 9 Choose Destination Location screen 10 Click Next. The next screen (Figure 10) prompts you to choose a folder or to accept the default folder, Nortel Networks. Figure 10 Select Program Folder Chapter 2 Setting up ICS Remote Tools ICS Remote Tools User Guide...
Page 32: Figure 11 Select Install Components Screen
Chapter 2 Setting up ICS Remote Tools 11 Click Next. The next screen (Figure install. ICS Programming Tools is the only one checked by default. Figure 11 Select Install Components screen 12 Click Next. The next screen (Figure will be placed on your computer. Use the Back button to move back through the wizard if you need to change anything.
Page 33: Figure 13 Successful Installation Dialog
When the install is successful, a Setup Complete dialog box appears, on top of the Start Menu folder where the program files are located Figure 13 Successful installation dialog 14 Click OK to exit the dialog box. Chapter 2 Setting up ICS Remote Tools (Figure 13). ICS Remote Tools User Guide...
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Page 35: Chapter 3 Setting Up Customers In Icsrt
The install wizard, by default, puts the ICSRT default files, including the folder containing the default database file, into an ICSRT folder under the Nortel Networks folder, which is located under Programming Files, which is located on your Windows installed drive.
Page 36: Figure 14 Customer Info Screen
Customer records you create will be added to the default database. Creating a database This procedure creates an empty database at a location of your choice on your computer. Open ICSRT. (Start, Nortel Networks, Norstar ICS Remote Tools XX.X, Norstar ICS Customer Info) The Customer Info screen displays.
Page 37 If the location you chose does not have a folder where you want to put the database, at the end of the entry in the Database Path field, type in \< folder name > Chapter 3 Setting up customers in ICSRT ICS Remote Tools User Guide...
Page 38: Figure 15 Windows Open Screen
Chapter 3 Setting up customers in ICSRT Press OK. If you entered a new folder name, you will be prompted to confirm that you want the system to create a new folder at the indicated location. Click OK. The program returns to the Create CustomerInfo Database screen. Ensure that the path is correct, then click OK.
Page 39: Copying A Database
Database Path field. (...) to get the Browse for Folder dialog, then navigate to where you want to install the copied database, Chapter 3 Setting up customers in ICSRT ICS Remote Tools User Guide...
Page 40: Deleting A Database
Chapter 3 Setting up customers in ICSRT When you click OK on the Browse for Folder dialog, the path fills into the Copy CustomerInfo Database dialogue. If the location you chose does not have a folder where you want to put the database, at the end of the entry in the Database Path field, type in \<...
Page 41: Using Icsrt In Multi-User Mode
Figure Figure 16 Customer Info opens in default database Removing any other database does not have any impact on working of ICS Remote tools application. Warning: Do not delete the default database file Nortel Networks/ICSRT/db/ CustomerInfo.mdb. Deleting any of the default folders may cause ICSRT to fail, and you would need to reinstall the application.
Page 42: Figure 17 Icsrt Customer Info Screen With Programming Tools In Background
Chapter 3 Setting up customers in ICSRT Creating a customer record All information in ICSRT is associated with a customer record stored in a database file. For each Norstar system you want to monitor, you need to create a unique record through the Customer Info screen.
Page 43: Figure 18 Add Customer Information Screen
This is the date that the Norstar system was installed, or will be installed, at Install date the customer site. This date should contain eight digits in the format YYYY : MM : DD Chapter 3 Setting up customers in ICSRT ICS Remote Tools User Guide...
Page 44 Chapter 3 Setting up customers in ICSRT Table 1 Customer and connection information Connection Properties This is the number, which will be answered by RAD at the Norstar location RAD phone number if you are calling into the RAD over a phone line. This is the number ICSRT uses to identify itself as a valid user to the RAD.
Page 45: Editing Customer Records
On the menu click on Customer Details, then select Edit. Refer to Change or add the information on the Edit Customer Information screen, then click on OK. Chapter 3 Setting up customers in ICSRT New customer record Figure ICS Remote Tools User Guide...
Page 46: Figure 20 Editing Customer Information
Chapter 3 Setting up customers in ICSRT Figure 20 Editing customer information N0004999 01...
Page 47: Copying Customer Records To Create New Records
Enter the unique data for the new customer record. Press OK to save the new record and return to the Customer Info screen. Figure 21 Copy customer information Chapter 3 Setting up customers in ICSRT (Figure 21). ICS Remote Tools User Guide...
Page 48: Viewing Customer Records
Chapter 3 Setting up customers in ICSRT Viewing customer records If you just need to check customer record settings, without making any changes, you can use the View setting. To view customer records: On the Customer Info screen, select the record you want to view. On the menu click on Customer Details, then select View, or double click on the entry in the Customer Info screen.
Page 49: Deleting Customer Records
If you need to copy the database before quitting, click the Cancel button, and perform the copy. • If you do not need to copy the database before quitting, click OK. Chapter 3 Setting up customers in ICSRT ICS Remote Tools User Guide...
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Page 51: Connecting To A Norstar System From Icsrt
Chapter 4 Connecting to a Norstar system from ICSRT This chapter describes how to use the ICS Remote Tool (ICSRT) Connection Properties dialog to open a connection to a target Norstar system. Before you attempt to open a connection, ensure that all the hardware connections are complete.
Page 52: Figure 23 Connection Properties Default Dialog
Chapter 4 Connecting to a Norstar system from ICSRT Figure 23 Connection Properties default dialog Table 2 Connection Properties fields Field name Values Note: All fields are required for remote and operator-assisted connections. A direct connection only requires the fields marked with as asterisk (*) <area code><7-digit RAD phone phone number>...
Page 53 Connect: Initiates a connection with the Norstar system. When you complete the required activity, exit the connection to the Norstar system: On your desktop, click on the Norstar ICS Programming Tools screen, which sits behind the Customer Info screen. b On the top menu of this screen, click on Tool, and select Terminate Connection.
Page 54: Chapter 5
Norstar data“, on page 107 When you complete the required activity, exit the connection to the Norstar system: On your desktop, click on the Norstar ICS Programming Tools screen, which sits behind the Customer Info screen. b On the top menu of this screen, click on Tool, and select Terminate Connection.
Page 55: Chapter 5 Understanding The Remote Set Tool
Chapter 5 Understanding the Remote Set tool This chapter describes the Remote Set tool, which is located under the ICS Remote Tools (ICSRT) Run Tool heading. This tool allows you to use a computer-based depiction of a Norstar M7310 or M7324 telephone to program system data.
Page 56: Explaining The Remote Set Tool
Chapter 5 Understanding the Remote Set tool Explaining the Remote Set tool Using the Remote Set tool allows you to read and modify the system data of the Norstar system to which you are connected. When your computer has an online connection with the Norstar system, any programming changes you make are either immediate, or take effect when you end the programming session.
Page 57: Accessing The Remote Set Tool
The connect screen appears, with the connect information for that system. Click on Connect. After your computer connects to the Norstar System, one of the following screens appear: Figure 26 M7310 Remote set screen display Chapter 5 Understanding the Remote Set tool for details. ICS Remote Tools User Guide...
Page 58: Figure 27 M7324 Remote Set Screen Display
When you complete the required activity, ensure that you exit the connection to the Norstar system: On your desktop, click on the Norstar ICS Programming Tools screen, which sits behind the Customer Info screen. b On the top menu of this screen, click on Tool, and select Terminate Connection.
Page 59: Remote Set Tool Command Buttons
Exit Using the keyboard When you program the ICS using the simulated telephone, you can use the computer keyboard to enter information. Keyboard entry is usually faster than using the mouse to click the simulated telephone buttons in the window, and is more like using a real telephone.
Page 60: Figure 28 F1 Keyboard Mapping List
Chapter 5 Understanding the Remote Set tool • When doing tasks such as name administration, advance or back up the cursor by pressing a softkey after pressing each letter. (Softkeys are located directly below the display screen in the telephone simulation window. They are also called display buttons.) After you press a letter, you will see an arrow symbol on the telephone display.
Page 61: Remote Set Tool Restrictions
Remote Set tool restrictions When a connection is made to the ICS, the Remote Set tool window simulates a telephone attached to the system (but does not have all the telephone capabilities of an actual telephone). With this in mind, it is important to note the following: •...
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Page 63: Chapter 6 Understanding The Browser Tool
Understanding the Browser tool This chapter describes the Browser tool, which provides a Windows-type of screen and navigation system for system programming. The Browser tool is located under the ICS Remote Tools (ICSRT) Run Tool heading. The information in this chapter includes: •...
Page 64: Understanding The Browser Tool
Chapter 6 Understanding the Browser tool Understanding the Browser tool Like the Remote Set tool, the Browser tool allows you to see programming and make changes to the Norstar system programming using an online connection. Instead of simulating the telephone display, the Browser tool shows multiple levels in a programming tree, which appears in a Windows type of frame on your computer.
Page 65: Accessing The Browser Tool
When you complete the required activity, ensure that you exit the connection to the Norstar system: On your desktop, click on the Norstar ICS Programming Tools screen, which sits behind the Customer Info screen. Chapter 6 Understanding the Browser tool for details.
Page 66: Understanding The Browser Window
Chapter 6 Understanding the Browser tool b On the top menu of this screen, click on Tool, and select Terminate Connection. Understanding the Browser window The window for the Browser tool is split into two side-by-side frames (panes). The navigation tree is in the left pane.
Page 67: Moving Through The Navigation Tree
The navigation tree displays four types of icons, as shown in the figure below. Each icon indicates the current display state of that heading on the navigation tree. Figure 32 Expanded Line menu and data in right pane Chapter 6 Understanding the Browser tool ICS Remote Tools User Guide...
Page 68: Using Command Buttons In The Right Pane
Chapter 6 Understanding the Browser tool The following table describes the navigation tree icons. Table 4 Navigation tree icons Icon What it does Click to expand a heading to reveal subheadings. Note: If the Norstar system you are working with does not have anything currently programmed under this heading, the icon disappears when you click the heading.
Page 69: Programming The Time And Date
If the Apply button is active, click it to change the time and date to the values you have entered. When the Apply button is not available, the new time and date take effect at the ICS when you move away from the time and date settings by clicking somewhere else in the window.
Page 70: Using The Task Bar
• Click Load local time and date. The system enters the time and date from the computer clock into the boxes. The time and date at the ICS are not changed until you click Apply. Using the task bar The buttons and fields that create the task bar across the top of the Browser window become active when headings that allow you to choose or add more than one similar item are selected, such as Terminals &...
Page 71: Using The Task Bar Buttons
Browser tool has confirmed that they cannot be expanded or opened. Chapter 6 Understanding the Browser tool Figure 37, where Speed dial #256 is selected, you could click on the 36, the label box would read ICS Remote Tools User Guide...
Page 72: Examining The Browser Navigation Tree Menu
Chapter 6 Understanding the Browser tool Examining the Browser navigation tree menu The Browser navigation tree is based on the layout of set programming. However, not all fields can be programmed, and these do not appear on the navigation tree. Also, some fields may be in a slightly different location than found in set programming.
Page 73: Expanded Navigation Tree
COS passwords COS 00-99 Password User filter Line filter Remote package Call log passwords DN XXX-XXX Password Programming passwords Installer System coord. plus System coordinator Basic Registration password Hospitality password Desk password Room condition password ICS Remote Tools User Guide...
Page 74: System Programming
Chapter 6 Understanding the Browser tool Time & date yyyy/mm/dd/hh/mm/ss System programming Business Name SM sets Hunt groups Mode Hunt delay If busy Time out Overflow Name Aux ringer Distinct ring Hunt group 01-XX Members Member 001-XXX Appearance type Line assignment Line XXX Feature settings Background music...
Page 75: Troubleshooting The Browser Window
Because of all these possible disruptions to service, the appearance of this warning message cannot be stopped. Chapter 6 Understanding the Browser tool Changing the DN length will . If you choose OK, another ICS Remote Tools User Guide...
Page 76: Feature Messages
Chapter 6 Understanding the Browser tool Feature messages Messages also appear when the value you are attempting to enter is not valid because of its format, or does not work with the feature you are programming. For example, you might see: <name you typed>...
Page 77: Fatal Error Messages
<selected> customer. Proper software keys need to be obtained and entered through a set administrative session (F**CONFIG). Explanation: You have tried to connect to a Compact ICS using the internal remote access device (I-RAD), but the I-RAD has not been enabled.
Page 78 Keys heading using set programming at the Compact ICS site. If remote access programming has been set up on the Nortel system, you can enter the keys remotely, but you cannot see any other part of programming until the keys are entered successfully. See the CICS Installer Guide for more information.
Page 79 Norstar system. When this happens, the Browser tool does not start. Suggested response: Click OK. The Browser tool is closed. Contact Nortel technical assistance to replace the map file.
Page 80 Suggested response: Make a note of the map file name. Click OK. The Browser tool is closed. Contact Nortel technical assistance with the name of the map file to get the appropriate file. In most cases, installing the new map file allows you to browse the corresponding Norstar system.
Page 81 Remote Tools. Explanation: The version of the Browser tool you are using is out of date. Suggested response: Click OK to close the tool. Contact Nortel technical assistance to get the most recent version of Norstar Remote Utilities. Chapter 6 Understanding the Browser tool...
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Page 83: Chapter 7 Using Workbooks And Off-Line Programming
“Working with programming and acquisition errors” on page 99 • “Changing the property settings for the workbook” on page 102 • “Understanding the About ICS Workbook dialog” on page 104 • “Troubleshooting worksheet data transfer” on page 105 Figure 38 ICSRT configuration tools...
Page 84: Understanding Workbooks And Off-Line Programming
Chapter 7 Using Workbooks and off-line programming Understanding workbooks and off-line programming Use the ICSRT off-line programming tool as another way to enter programming into a Norstar system. This tool also allows you to acquire programming from a Norstar system. This Off-line Programming tool uses a Microsoft Excel workbook file which contains a number of worksheets that contain the system data, some macros, and a map file specific to the type of system you are programming.
Page 85: Configuring A Workbook
Select the workbook you want to work with. Click on Open. Go to “Configuring the Workbook parameters” on page 86 the system configuration. Chapter 7 Using Workbooks and off-line programming (Figure and configure the workbook with ICS Remote Tools User Guide 39).
Page 86: Configuring The Workbook Parameters
On the Windows Open screen, select the file that matches the version of Norstar system that you will be programming. Click Open. The Excel spreadsheet opens. Figure 40 Default Workbook listings Under the ICS menu within the workbook, select Configure Workbook. A screen similar to the one shown in N0004999 01 Figure 41 appears.
Page 87: Figure 41 Workbook Configuration Screen
The workbook changes to the parameters defined by the system. If a language change is required, it could take up to 10 minutes to reconfigure the workbook. Under the ICS menu, select Configure System Size. A confirmation dialog box appears.
Page 88: Figure 42 Select System Size Dialog
Select the correct size of the system you will be programming, then click on OK. If you do not know the size of the system you are programming, click Cancel, and find out this information before you proceed. Under the ICS menu, select Configure Hardware The Hardware screen appears chose in step 9.
Page 89: Figure 43 Hardware Screen
The workbook is now configured to the system and ready to use. Go to system using a workbook” on page Chapter 7 Using Workbooks and off-line programming Customer.mdb OlpWorksheets <customer system ID> *.xls file “Programming a ICS Remote Tools User Guide...
Page 90: Programming A System Using A Workbook
In this case, save the workbook with a different name. • If you have not yet assigned the workbook, it resides in <system drive>:\Programming Files\Nortel Networks\Icsrt\Workbook. Open the ICSRT application. b Create a customer file and assign the workbook on the Add Customer Information screen.
Page 91: Using The Workbook For Programming
If you are updating an existing system, you may have created and assigned a separate workbook with programming only for that system. Refer to workbook” on page On the top menu, click ICS, then select Program ICS. The Program ICS dialog box displays Figure 44 Program ICS dialog box...
Page 92: Table 5 Program Ics Dialog Box Options
Chapter 7 Using Workbooks and off-line programming Choose the Program ICS options that suit the way you want to program the system. Refer to the table below for detailed descriptions. Table 5 Program ICS dialog box options Option Partial Programming...
Page 93: Figure 45 Program Ics And Connection Properties Screens
Ensure that the connection properties are correct for the system you want to connect to, then click on Connect. The Current Activity field on the Program ICS screen displays information about the current status of the connection. Once the connection is established, this field shows activity as the ICS is updated from the workbook.
Page 94: Programming An Existing System
Any programming which is transferred to the ICS before you click Stop becomes part of the ICS programming. If you stop an acquire, you can discard the information and return the workbook file to its original state by closing the file without saving changes, then re-opening the file.
Page 95: Figure 47 Windows Open Screen
Figure 47 Windows Open screen Use the process described in program the new settings onto the ICS, using the Partial Programming setting, and either the Add Program or Overwrite Program settings. Chapter 7 Using Workbooks and off-line programming (Figure “Programming a system using a workbook”...
Page 96: Acquiring Information From A Programmed System
Acquiring information from a programmed system You can populate a workbook file with the current programming data from a Norstar system. You must select the appropriate ICS type for the workbook before you acquire data, as explained in “Configuring a workbook” on page Open ICSRT.
Page 97: Figure 49 Acquire Ics Screen
Figure 49 Acquire ICS screen Choose the Acquire ICS options that suit the way you want to program the system. Refer to the table below for detailed descriptions. Table 6 Acquisition variables Option Partial Acquisition Full Acquisition Chapter 7 Using Workbooks and off-line programming...
Page 98: Figure 50 Acquire Ics And Connection Properties Screens
Be sure to have the cursor on the item you want to de-select. 10 Click OK. The Acquire ICS screen appears, then the Connection Properties screen appears on top. Figure 50 Acquire ICS and Connection Properties screens N0004999 01...
Page 99: Working With Programming And Acquisition Errors
If any errors are encountered during pre-validation, programming or acquisition, an error list is generated. You can access the error list by clicking Edit Errors on the ICS menu. You can view the error list, go to any problem spots in the workbook, and save the error information into a special sheet in the workbook for reference purposes.
Page 100: Using The Olp Error Dialog
OLP Errors dialog box. You can also correct the error from this dialog box. If the workbook is not already open, open the workbook where the errors occurred. Under the ICS menu, select Edit Errors. The OLP Errors dialog box appears.
Page 101: Table 7 Olp Error Dialog Fields
They are generated when the tool cannot find an appropriate cell in which to place the acquired data. This often indicates an overflow situation. For example, if an ICS is programmed with more than 10 overrides, overrides with index 11 or higher show up as errors, because the workbook only has space for the first 10 overrides.
Page 102: Changing The Property Settings For The Workbook
There are a number of settings that you can adjust to determine the operation of the off-line programming tool. These are found on the OLP Settings dialog. To open the dialog box, click on ICS, then select Settings. Figure 52 OLP Settings dialog box...
Page 103: Table 8 Olp Settings Dialog Box Fields
During programming, the application creates a data file (download.olp) which is an image of information that has been transferred from the ICS workbook to the Off-line Programming tool. The data is passed in CSV (comma separated value) files to the tool. The tool extracts this information and creates the download.olp file.
Page 104: Table 9 Olp Settings Dialog Box Fields
Understanding the About ICS Workbook dialog The About ICS Workbook heading under ICS opens the About ICS Workbook dialog box. This box displays information about the ICS Workbook in which you are currently working. Figure 53 About ICS Workbook dialog...
Page 105: Troubleshooting Worksheet Data Transfer
Chapter 7 Using Workbooks and off-line programming Description A description of the Norstar system that uses this workbook. The map name that the workbook uses. The language to which the workbook is set. ICS Remote Tools User Guide...
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Page 107: Chapter 8 Backing Up And Restoring Norstar Data
The ICS Remote Tool (ICSRT) allows you to schedule a backup for times of low system activity at four frequency levels. You can also schedule a restore to occur on a specific time and date.
Page 108: Restoring Data With Icsrt
Chapter 8 Backing up and restoring Norstar data Either of these files could be used to restore the programming to a Norstar system through a scheduled or manual restore in the event of complete programming loss. Tips: If the computer you are using is in the same building as the Norstar system, we strongly recommend that you copy backup files to CD and store it offsite.
Page 109: Starting The Scheduler
Scheduler is automatically started when you start up the computer running ICSRT. However, if you close the icon at any time, you can start scheduler manually from Windows by selecting Start\Programs\Nortel networks\Norstar ICS Remote Tools 11.0, then click on Norstar ICS Scheduler.
Page 110: Figure 55 Add/Submit Job Screen
Chapter 8 Backing up and restoring Norstar data Figure 55 Add/Submit Job screen Change the fields, as required to set up the job schedule. Refer to descriptions for each field. Table 10 Add/Submit job fields Field name Values <date> Date <time>...
Page 111 Browse and select the file that contains the appropriate backup file to be restored. By default, this edit box will be blank. Enter any notes about the job or the system. “Starting the Scheduler” on page 109. 109. “Starting the ICS Remote Tools User Guide...
Page 112: Exiting Scheduler
Chapter 8 Backing up and restoring Norstar data Exiting Scheduler You can close Scheduler by right clicking on Scheduler system tray icon and selecting the Exit option. Note: It is recommended not to close the scheduler application as jobs scheduled for that particular duration will not be scheduled for execution.
Page 113: Understanding The Job Queue
Suspended: Job was scheduled for execution but the user terminated the scheduler application. The status of jobs that are to be scheduled are updated as Suspended in the Status field of the Jobs in Queue dialog. Chapter 8 Backing up and restoring Norstar data ICS Remote Tools User Guide...
Page 114: Removing A Job
Chapter 8 Backing up and restoring Norstar data • Re-Scheduled: A suspended job, which has a Repeat attribute set, will be scheduled for next time, and the current job status changes to indicate this rescheduling. Completed jobs are not deleted from the Jobs in Queue. The jobs are left on the screen so you can view the status of the completed jobs.
Page 115: Viewing A Submitted Job
View Job Info dialog will be filled with values read from JobQueue database. All the dialog elements in View Job Info dialog are grayed out and cannot be changed. Figure 57 View Job Info screen ICS Remote Tools User Guide...
Page 116: Backing Up Data With The Backup Restore Tool
Chapter 8 Backing up and restoring Norstar data Backing up data with the Backup Restore tool If you want to do an immediate restore or backup of the system programming, you can use the Backup Restore tool found under the Run Tool heading. Caution: We recommend that you create a separate folder under your CustomerInfo database/backup folder for manual backups.
Page 117: Figure 59 Backup And Restore Screen, Backup Tab
If there was a previous backup file, it is renamed as FNVRAM.old. 11 Ensure that you exit the connection to the Norstar system: On your desktop, click on the Norstar ICS Programming Tools screen, which sits behind the Customer Info screen.
Page 118: Restoring Data With The Backup Restore Tool
Chapter 8 Backing up and restoring Norstar data Restoring data with the Backup Restore tool If you want to do an immediate restore of a backed up file, you can use the Backup Restore tool found under the Run Tool heading. Decide which backup file you are going to restore: •...
Page 119: Figure 61 Backup And Restore Screen, Restore Tab
If you need to restart the restore while it is running, click on the Reset button. 14 Ensure that you exit the connection to the Norstar system: On your desktop, click on the Norstar ICS Programming Tools screen, which sits behind the Customer Info screen.
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Page 121: Chapter 9 Troubleshooting The Ics Remote Tool
Chapter 9 Troubleshooting the ICS Remote Tool This chapter describes the following troubleshooting tools: • “Setting up a RAD alarm center” on page 121 • “Error messages” on page 123 • “The Debug tool” on page 125 Setting up a RAD alarm center The RAD can be programmed to report alarms to a dedicated alarm device.
Page 122: Rad Alarm Codes
This string identifies the System ID number and the alarm code. In some cases RAD alarm codes do not match ICS alarm codes. The following table shows the ICS alarm code equivalents to RAD alarm codes. Use...
Page 123: Error Messages
Error messages This section contains the most common and/or most critical error messages that you might come across as you are using the ICS Remote Tools (ICSRT) application: Table 12 ICSRT error messages SL NO ERROR MESSAGE Copy operation failed...
Page 124 Chapter 9 Troubleshooting the ICS Remote Tool Table 12 ICSRT error messages (Continued) SL NO ERROR MESSAGE The folder -------- cannot be created. Please double check Failed to connect to default database Selected record does not exist! The source path...
Page 125: The Debug Tool
Chapter 9 Troubleshooting the ICS Remote Tool The Debug tool The Debug tool, which is located under the ICSRT Run Tools menu, allows the technical support personnel to dial into a Norstar system over the ICSRT RAD connection and initiate a memory dump to assist in diagnosing system issues.
Page 126 Chapter 9 Troubleshooting the ICS Remote Tool N0004999 01...
Page 127: Appendix A Connecting A Modem
Tools (ICSRT) to the RAD at 9600 baud. Note: This does not apply to the FastRAD. Hardware required The following is a list of the hardware required at the remote Norstar ICS end: • • Hayes compatible external modem 9600 baud or higher •...
Page 128: Preparing The Remote Modem
Refer to the Sample Configuration shown below. Sample configuration Nortel has tested a configuration using a Zyxel U-1496E modem connected to the RAD using the following commands to program the modem: AT&N3 // Force modem to make maximum 9600 baud...
Page 129: Installing Remote Equipment
Installing remote equipment To install remote equipment for a direct connection: Connect the RAD to the Norstar ICS port with a standard TCM cable. Connect the pre-configured modem to the RS-232 port on the RAD using the null modem cable.
Page 130 Appendix A Connecting a modem N0004999 01...
Page 131: Glossary
Symbols used to indicate certain specifications or states. The central hardware component in a Norstar system. Internal Remote The RAD that is built into the Compact ICS and must be enabled with software Access Device keys. When enabled, the IRAD allows remote administration and software access (IRAD) to the ICS Remote Tools.
Page 132 A set of instructions known as a program or application. Programs form the basis of Norstar ICS Remote tools and a Norstar system. Software version Refers to the type of software that a Norstar ICS uses to operate, and the vintage of the software. System A Norstar ICS.
Page 133: Index
96 errors 99 stop 99 acronyms 13 Active Workbook 104 Add 70 Add to ICS Program 92 Add/Submit Job, process 109 address 22, 43 alarm center, RAD 121 Allowable errors before stopping, OLP 103 application, install 29 Back 58...
Page 134 41 uninstall, manual removal 27 workbook location 35 Database Path 37 Date & Time 113 Date ICS Last Acquired 104 Date ICS Last Programmed 104 date, Add/Submit Job fields 110 Debug Logging, OLP 103 Debug tool, troubleshooting 125 default installation folder 31...
Page 135 12 location 22, 43 language install 29 workbook 87 log off 49 M7310, remote set programming 59 M7324, remote set programming 59 managing, process map 15 map, Browser 67 Microsoft Excel, version requirements 25 ICS Remote Tools User Guide Index...
Page 136 Browser tool 65 remote set tool 57 workbook 85 operator-assisted, modem settings 26 overview 20 Overwrite ICS Program 92 pane, Browser 66 Partial acquisition 97 Partial Programming 92 PC Source File 111 performance tips 27 phone number 22, 43...
Page 137 ID 22, 43, 113 System programming 116, 118 system size, workbook 87 system software name 22 system version 22 system version, workbook 87 task bar, Browser window 70 technical support, how to get help 14 ICS Remote Tools User Guide Index...
Page 138 Use Defaults 53 Use Preferences 53 Value, OLP errors 101 view, customer information 48 Windows compatibility 25 workbook About ICS Workbook dialog 104 acquire data 96 acquire restrictions 98 acquisition errors 99 Add to ICS Program 92 configuration 85 Current Activity 93...

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Norstar ics remote tools Icsrt

Nortel ICS User Manual

Preface

Chapter 1 Understanding Remote Management

Chapter 2 Setting up ICS Remote Tools

Chapter 3 Setting up Customers in ICSRT

Chapter 4 Connecting to a Norstar System from ICSRT

Chapter 5

Understanding the Remote Set Tool

Chapter 6 Understanding the Browser Tool

Chapter 7 Using Workbooks and Off-Line Programming

Chapter 8 Backing up and Restoring Norstar Data

Chapter 9 Troubleshooting the ICS Remote Tool

Appendix A Connecting a Modem

Glossary

Index

Quick Links

Troubleshooting

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