Acd Trunk For Fccs - NEC Univerge SV8500 Programming Manual

2.13.1 ACD Trunk for FCCS

1. General Information
To use the ACD services in an FCCS Network, any ACD calls can be picked up from ACD positions in a
node, provided that ACDP uses ACD trunk in the remote node.
ACD calls terminated at the trunk in the remote node can be handled by ACD positions in any node. (irre-
Note:
spective of the self or remote node, or providing ACDP or not.) For details, see [A-133] AGENT ANY-
WHERE in Section 3 of this chapter.
2. Service Conditions
(1) ACD Agent Positions and Announcement trunks/Dictation trunks (DAT or COT) can be accommodat-
ed in the node providing ACDP only.
(2) The node that accommodates the ACDP is one node only in an FCCS Network.
Network Configurations:
Examples:
AVAILABLE
(a) One ACDP manages all nodes in
FCCS network
NODE
NODE
UNAVAILABLE
(c) Two ACDPs manage the same nodes in FCCS network.
Multiple ACD for Networking systems can not exist in an FCCS Network.
NODE1
NODE3
NODE ACDP
NODE
ACD Trunk for FCCS
FCCS Network
NODE2 ACDP1
ACD Trunk
for FCCS
NODE4 ACDP2
ACD Trunk
for FCCS
FCCS Network
(b) Two ACDPs manage individual system at each.
•ACDP2 manages only NODE4. (NODE4 is ACD stand-alone system.)
Note: Do not transfer the ACD call between ACD for FCCS system
and ACD stand-alone system in this network.
NODE1 NODE2 ACDP1
ACD Trunk
for FCCS
NODE3 NODE4 ACDP2
FCCS Network
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CHAPTER 4 OFFICE DATA DESIGN