NEC Univerge SV8500 Programming Manual page 405

FIELD NAME
Holiday CCV A list of entries to be followed when a Holiday Schedule is
list used. Each entry consists of a start time and a CCV index and
step.
Holiday date The month and day that is defined as a holiday.
Holiday Reference number for a holiday schedule.
schedule
number
Hot split Specifies whether this split is to be used for hot positions.
Internal Priority that a station call will receive when queued within
priority the local system, when presented to the pilot number.
IVR directory The Node directory number that allows ACD to access a port
number on an Interactive Voice Response (IVR) unit.
IVR pilot The Node directory number used by ACD to access ports on
number an Interactive Voice Response (IVR) unit.
IVR port Associates a port on the IVR unit with the IVR directory
number number.
Language The language a position's messages will be displayed in
when a position is logged on.
Logon ID The agent's ID code used when logging on to the ACD
system.
Logon ID is ? Used to control access to the split.
Logon Name The name to be displayed when logging on with a logon ID.
Displayed on ACD position's display.)
Max. queue The maximum number of calls that can be queued to this
depth split or personal pilot number.
Multi-split Defines whether this logon ID has access to multiple splits
simultaneously.
Night The directory number to which calls will be routed when the
directory split is in Night mode. (Must be a valid pilot number.)
number
Table B-1 Field Values for ACD Screens (5 of 8)
DESCRIPTION
– 7 –
APPENDIX B FIELD VALUES FOR ACD SCREENS
VALUES
Time
(HH:MM)
CCV
index and
step
Date
MM/DD
1 ~ 3
Yes/No
1 (high) ~
250 (low)
up to 5
digits
up to 5
digits
English/
Japanese/
Spanish/
Italian/
French/
German
up to 9
digits
Required/
Not Used
up to 20
characters
1 ~ 999
Yes/No
up to 5
digits
DEFAULT REQUIRED
SETTING /OPTIONAL
none optional
none optional
none optional
No optional
15 required
none required
none required
required
English required
none required
Required required
blank optional
99 required
No optional
none optional