Agent/Supervisory Position Data Assignment - NEC Univerge SV8500 Programming Manual

2.4 Agent/Supervisory Position Data Assignment

[Assignment Procedure]
STEP 1: ASDT (for Digital terminal such as DT300 Series, Dterm Series i, Dterm Series E/Dterm75)
/AISTL (for IP/SIP terminal such as DT700 Series, DtermIP, IP Enabled Dterm, and Soft Phone)
The identical SFC (Service Feature Class) cannot be assigned on Non-ACD Line and ACD Line.
Note:
Non-ACD Line and ACD Line must be accommodated in the same IMG.
Note:
When using IP terminal such as DtermIP, IP Enabled Dterm for an agent/supervisory position, SP-PHD
Note:
(data assignment by ALIDL command) is required.
Assign only SFI as mentioned in this manual. Do not assign any Business SFI (such as Call Forwarding
Note:
Don't Answer, Call Forwarding All, Call Forwarding Busy, Call Pickup and so on) to an ACD Line.
ACD Line/Non-ACD Line Keys on ACD Position
Agent position
Non-ACD Line key
(My Line)
ACD Line key
(Prime Line
- Virtual STA)
- Assign the station data as follows.
• Agent/Supervisory position
Non-ACD Line:TEC12, RSC/SFC = 1-15
ACD Line:TEC18 (Virtual LENs), RSC/SFC = 1-15
CHAPTER 4
Supervisory position
Non-ACD Line key
(My Line)
ACD Line key
(Prime Line
- Virtual STA)
– 50 –
OFFICE DATA DESIGN