NAP-215-107
Sheet 1/2
Overflow
For IP/SIP terminal
Overflow
LAN
Designation
Split
G
H
Overflow
Origination
IP PAD
Split
I
J
A
B
C
D
E
F
START
Log on the ACD agent and supervisory positions of the overflow origination split.
Log on the ACD agent and supervisory positions of the overflow destination split.
C.O. trunk incoming.
• Place C.O. trunk calls sequentially from stations A, B and C to stations D, E and F respectively.
A
CHAPTER 5
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
SP
COT
LC
For Digital terminal
Overflow
G
Designation
H
Split
Overflow
I
Origination
J
Split
A
B
C
– 273 –
ELC/DLC
LC
D
E
F
COT