Glossary Of Terms - NEC Univerge SV8500 Programming Manual

3. GLOSSARY OF TERMS

This section defines ACD-related terms.
Server MIS
Client MIS
Client MIS
Router
Figure 2-4 The ACD System Configuration
Split x
term
D
IP terminal
Supervisory Position
Agent Position
Split y
IP terminal
Supervisory Position
Agent Position
POWER POWER
CHAPTER 2
ACD System
ELC
Switching
IPPAD
HUB
– 22 –
GENERAL INFORMATION
Trunk Group
ICT
ICT
Queue
ICT
Trunk Group
ICT
Queue
ICT
ICT
SP-PHD
ETHER